Privacy Policy

Last updated: 20 July 2026

1. Introduction

At 28th Street Agency (“we,” “us,” “our”), accessible via https://28thstreetagency.com.au/,

we respect your privacy and are committed to protecting your personal information — including when you visit our website, use our services, or contact us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What Information We Collect

We may collect personal information that you provide directly, including:

• Name
• Email address
• Phone number
• Postal address
• Property preferences, goals, or details relevant to buyer services
• Newsletter signup preferences

• Identity and verification information collected to meet our anti-money laundering and counter-terrorism financing (AML/CTF) obligations

We may also automatically collect technical and usage data (e.g., IP address, browser type) through cookies and similar technologies.

3. How We Use Your Information

We use your personal data to:

• Provide and manage property buying and consultation services

• Send newsletters, updates, and marketing communications (with your consent)

• Respond to inquiries and requests

• Improve our website and services

• Meet our obligations as a reporting entity under the AML/CTF Act 2006 (Cth)

• Comply with legal obligations

4. Sharing Your Information

We may share your information with:

• Service providers who help us operate our business, including customer relationship management (CRM) platforms used to manage inquiries and communications

• Professional advisors (e.g., legal, accounting) where required

• Government, regulators, or law enforcement as required by law, including AUSTRAC where required under AML/CTF legislation

Overseas Disclosure

Some of the service providers we use, including our customer relationship management (CRM) and communications platforms, store or process data on servers located outside Australia, including in the United States. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles. By providing your information, you consent to this disclosure. If you do not consent, please contact us before submitting your details.

5. Cookies & Tracking Technologies

We use cookies to personalise and improve your experience. You can disable cookies in your browser settings, but this may affect site functionality.

6. Your Rights

You may access, correct, or request deletion of your personal information. You may opt out of marketing communications at any time by contacting us or using the unsubscribe feature.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. Where we are required to retain records under the AML/CTF Act, we keep those records for a minimum of seven years after the end of our business relationship with you or the completion of the relevant transaction. When personal data is no longer required, we will take reasonable steps to securely delete or de-identify it.

8. Data Security

We implement reasonable physical and technical safeguards to protect your personal data. However, no online transmission is completely secure.

In the event of a data breach that is likely to result in serious harm, we will assess the incident and, where required, notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.

9. Privacy Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us at [email protected] with details of your concern. We will acknowledge your complaint and respond within a reasonable period, usually within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10. Changes to This Privacy Policy

We may update this policy from time to time; we will post the revised version on our website.

11. Contact Information

If you have questions about this Privacy Policy, email us at [email protected]

or write to: 28th Street Agency, 1/134a The Parade, Norwood SA 5067, Australia.